"This hotel has a very firm 48 hr cancellation policy that is not referenced when you make your reservation."
I booked two room for our group in the morning and then while on the road we were delayed due to an accident. We called before 3:00 PM to cancel the room explaining that we had just gotten into...Read Full Review
"Very Firm Cancellation Policy that is not disclosed when booking and does not allow for emergency."
We booked our stay in the morning after mapping our route to Santa Rosa expecting to arrive that evening, not once during the booking did they mention their cancellation policy or ask me to confirm...Read Full Review
"Don't judge a book by its cover"
When first arrived, not too thrilled. But when I opened the door, I just smiled. Room was nicely remodeled. Not the largest room, but the bed is to die for along with great bedding. Liked to see...Read Full Review