"Reserve a room at your own risk"
We had stayed at this hotel in years past and we had a decent time. Since then the hotel staff has become less experienced. We used to have some utensils in the room the first time we used the hotel...Read Full Review
"Customer service people need to learn how to treat guests "
I simply asked for a shower chair to use in the "wheelchair accessible room" but after 3 requests and a 4 hour wait I went to the front desk. All I got was a silly excuse from the clerk; "Not...Read Full Review
"As bad as the reviews suggest"
Arrived on a day that posted 109 degrees in Santa Rosa. Unapologetic front desk staff said their only room in our booking class had a.c. that "wasn't working too well" but couldn't offer an...Read Full Review