"Customer service people need to learn how to treat guests "
I simply asked for a shower chair to use in the "wheelchair accessible room" but after 3 requests and a 4 hour wait I went to the front desk. All I got was a silly excuse from the clerk; "Not...Read Full Review
"As bad as the reviews suggest"
Arrived on a day that posted 109 degrees in Santa Rosa. Unapologetic front desk staff said their only room in our booking class had a.c. that "wasn't working too well" but couldn't offer an...Read Full Review
"ENTER AT YOUR OWN RISK"
Had a reservation with a friend at this hotel. When we arrived it took over an hour to check in and the staff was so rude and in corporative that we should have just left, but needed a place to stay...Read Full Review