Nicole Bradin, CTA, Director of Community Engagement
Erika Costa, CTA, National Sales Manager
Sierra Downey, CTA, Digital Marketing Coordinator
Jaimie du Bois, Tourism Development Manager
Nancy Garvey, CGMP, CTA, National Sales Manager
Gilda Gonzales, Accountant
Ariane Hiltebrand, CTA, Director of Advertising and Digital Marketing
Paula Johnson, CMP, CTA, Director of Administration
Deleyse Langdale, CTA, Vice President, Global Tourism Development
Tina Luster, CTA, Communications Manager
Devin McConnell, Marketing Coordinator
Todd O'Leary, Vice President, Marketing & Communications
Lilly Owsley, Sales and Services Coordinator
Jennifer Richards, Vice President, Sales
Nicole Shimizu, Office Coordinator/Receptionist
Beth Snow, CTA, Marketing Manager
Susan Takano, CTA, Tourism Development Manager
Kristin Treiber, CTA, Marketing Operations Manager
Birgitt Vaughan, CTA, Director of Global Media Relations
Claudia Vecchio, President and CEO
Nicole Bradin, CTA
Position: Director of Community Engagement
Date Started with SCT: May 21, 2010
SCT activities/responsibilities:
- Create SCT’s community engagment strategy to align with our Strategic Plan and update it annually, with involvement and approval from Board, Committees and staff as appropriate
- Manage the execution of the initiatives of the strategy
- In partnership with the Marketing team, keep SCT abreast of local industry developments
- Attend events and contact businesses or community groups on behalf of SCT
- Develop and manage the community engagment budget each year
- Administer Sonoma County Tourism Cares program
- Manage Sonoma County Tourism Community Liaisons programs
- Oversee the Certified Tourism Ambassador program and staff
- Promote SCT to the local tourism industry
- Maintain good working relationships with key community stakehoders
Professional history:
- Business Development Officer – Reach Global Music Publishing, New York, New York
- Business Development Officer –Yale Capital, New York, New York
- Project manager/business development manager – Seriatim, New York, New York
- Graduate of Rutgers University (M.F.A. theater arts)
- Graduate of Sonoma State University (B.A. liberal arts/theater arts)
Places I have traveled:
Much of the United States, Ireland, England, Scotland, Czech Republic, Austria, Germany, France, Dominican Republic, Mexico, U.S. Virgin Islands, and Holland.
Erika Costa, CTA
Position: National Sales Manager - Northwest
Date Started with SCT: Oct. 10, 2016
SCT activities/responsibilities:
- Geographic territory: Northwestern States & Canada. States include: Northern California (Sacramento/Mendocino), Washington, Oregon, Idaho, Montana, Wyoming, Alaska and Hawaii.
- Based in Sacramento, CA and represent Sonoma County's lodging, attractions, and gorgeous landscape to event and meeting professionals as an attractive group travel destination to increase overnight stays for the Sonoma County Tourism Business Improvement Area.
- Assist State & National associations, corporate and incentive program planners with requests for proposals, lodging, site tours, and itineraries.
- Coordinate and represent Sonoma County at various corporate, incentive, and association tradeshows, monthly meetings, and special events in the Northwest market.
- Produce and direct special client events and site tours to introduce event and meeting professionals to Sonoma County's lodging, special event venues, and attractions.
Professional history:
- Hilton Waikoloa Village ~ Director of National Accounts, Northwest US & Canada
- Doubletree by Hilton Sonoma Wine Country ~ Senior Sales Manager
- The Fess Parker, a Doubletree by Hilton Resort ~ Senior Sales Manager
- Embassy Suites by Hilton, Sacramento Riverfront Promenade ~ Senior Sales Manager
- Doubletree by Hilton Hotel, Sacramento ~ Senior Catering Manager
Places I have traveled:
Throughout much of the United States and internationally including: France, Portugal, Spain, Ireland, UK, Italy, Germany, Poland, Denmark, Norway, Sweden, Greek islands, Turkey, Austria, Iceland, French Polynesia, Hungary, Russia, Croatia, Bosnia & Herzegovina, Slovenia, Czech Republic, China, Japan, Thailand, Laos, Cambodia, Mexico and Canada.
Nancy Garvey, CGMP, CTA
Position: National Sales Manager
Date Started with SCT: May 4, 2015
SCT activities/responsibilities:
- Geographic territory - group market for the Southwest Region
- Relocating back to my home in Orange County, CA, after living in Sonoma Country for the past 3+ years, I represent Sonoma County's lodging, attractions and breath taking landscape to meeting, event and individuals from the perspective of a person that has lived, and experienced the Sonoma County passion and hospitality.
- Coordinate and represent Sonoma County at various incentive, corporate and association tradeshows, monthly meetings and special events.
- Produce, distribute and report lead conversion with an emphasis on obtaining mid week or off season group business.
- Assist with association, corporate and incentive program planners from the Southwestern Region with requests for proposals, lodging, site tours and itineraries.
Professional history:
- Group Sales Manager at Hilton Sonoma Wine Country
- Senior Sales Manager at Doubletree Guest Suites
- Senior Sales Manager at Doubletree Hotel Anaheim Orange County
- Catering Sales Manager at the Doubletree Hotel Anaheim Orange Country
- Social Catering Manager at the Doubletree Hotel Costa Mesa (now known as Hilton Costa Mesa)
- Senior Consultant for Turnip Rose "Elite Catering" in Orange County
Professional Organizations:
- CalSAE - California Society of Association Executives
- SGMP - Society of Government Meeting Planners
- WomenSage (nonprofit)
- MPI - Meeting Planners International - Southern California Chapter.
Places I have traveled:
- Baja Mexico - many times as the co-founder of a ministry that provided shoes and clothing to the needy.
- Most of the United States.
- I look forward to the opportunity to travel aboard in the next five years.
Gilda Gonzales
Position: Accountant
Date Started with SCT: Aug. 3, 2015
SCT activities/responsibilities:
Responsible for accounts payable, accounts receivable, payroll, inventory and the general ledger. Also provides support for the Chief Financial Officer in the areas of audit, budgeting, financial reporting and regulatory compliance.
Professional history:
- Staff Accountant-Goodwill Industries of the Redwood Empire, Santa Rosa, CA
- Accountant- Fair, Isaac and Company, San Rafael, CA
- Business Development Specialist- UEDC, Mayor’s Office, San Francisco, CA
- Research Associate- IMF, Washington, DC
- Senior Fiscal Planning Specialist- Dept. of Budget & Management, Philippines
- M.A. in Development Economics- Williams College, Williamstown, MA
- M.A. in Economics- University of the Philippines, Philippines
- B.S. in Accounting - University of Santo Tomas, Philippines
Places I have traveled:
I have visited most places in the US and Hawaii and have traveled to England, France, Switzerland, Thailand, Korea and Japan. I have been to Pakistan and Bangladesh as I volunteered to help the homeless children in Karachi, Islamabad and Dhaka and volunteered in Lourdes, France to help the sick pilgrims.
Sierra Downey, CTA
Position: Digital Marketing Coordinator
Date Started with SCT: March 19, 2018
SCT activities/responsibilities:
- Implement and assist with coordinating the social media and online communications plan
- Moderate, post and comment on SCT’s own social channels such as Facebook, Twitter, Instagram, Pinterest, Google+, and online community forums
- Increase “Millennial” audience engagement
- Edit and publish content from freelance writers to SCT’s website and blog
- Write copy for digital marketing and content distribution according to SEO best practices
- Create and edit photos, videos and visual storytelling content
- Curate and moderate user generated content (UGC) via digital platforms
- Coordinate video projects and post videos to online channels
Professional history:
- Bachelor of Arts in Mass Communications and Journalism at California State University, Fresno
Jaimie du Bois
Position: Tourism Development Manager
Date Started with SCT: July, 2018
SCT activities/responsibilities:
- Promoting Sonoma County as an overnight destination to tour operators, travel wholesalers/resellers, receptive operators, and travel agents across the U.S., Canada, and Mexico.
- Responsible for comprehensive travel trade account management and program execution including international office liaison (CAN/MEX), product development and training, co-op marketing, tradeshows, sales missions, familiarization tours, and other initiatives.
- Work to increase Sonoma County featured product in Travel Industry programs.
- Create and deliver targeted training sessions to increase product and destination knowledge throughout the industry.
Professional history:
- Horseshoe Bay Resort – Director of Tour and Travel Trade
- Visit West Hollywood – Director of Business Development
- Los Angeles County Economic Development Corporation – Marketing Manager
- Andaz West Hollywood – Marketing Communications Manager
- Modern Luxury Media/Curtco Media – Marketing Manager
Places I have traveled:
From a U.S. perspective, I’ve driven through most of our states since I’ve lived all over. However, I know there’s plenty more to see once you venture off the highways! Outside of the U.S., I’ve been to several countries in Europe, Brazil, Mexico, Canada, Australia, and New Zealand. My bucket list trip is to visit the Galapagos Islands.
Ariane Hiltebrand, CTA
Position: Director of Advertising and Digital Marketing
Date Started with SCT: Jan. 9, 2012
SCT activities/responsibilities:
- Oversee the advertising and online marketing initiatives of Sonoma County Tourism.
- Develop and implement digital marketing strategy to drive overnight visitation
- Manage Sonoma County Tourism’s advertising and online presence, including websites, social media channels and mobile applications. Manage contracted technology providers and application development.
- Manage online content distribution and SEO/SEM strategy.
Professional history:
- Master of Science in Marketing, Southern New Hampshire University
- Certificate in Marketing from UC Berkeley
- Marketing Manager at Intrepid Suntrek
- International Marketing Manager at Suntrek Tours Inc.
Places I have traveled:
Born and raised in Germany, I have studied at universities and colleges in Muenster, Paris, London, Berkeley and Manchester (NH). I have traveled to most countries in Western Europe, Turkey, Bulgaria, Romania, Russia, Australia, Peru, Mexico and Canada. Within the U.S., I have visited Alaska, Hawaii, all of the Western states, as well as Montana, Colorado, Texas, Florida, Tennessee, Missouri, New York, New Hampshire, Connecticut, and Massachusetts. I have had the chance to explore many North American national parks on guided adventure trips while working for an internationally renowned adventure tour operator: Grand Canyon, Lake Powell, Bryce Canyon, Zion, Arches, Canyonlands, Capitol Reef, Joshua Tree, Mesa Verde, Monument Valley Tribal Park, Yellowstone, Yosemite, Everglades, Kenai Fjords, as well as Banff, Jasper, and Yoho in Canada.
Paula Johnson, CMP, CTA
Position: Director of Administration
Date Started with SCT: June 13, 2005
SCT activities/responsibilities:
- Support SCT Board and Committees: produce Board and Committee meetings, retreats and events, and manage communications.
Document and oversee implementation of Board governance policy changes, board member orientation, and board functions. - Manage the physical office and technology, to ensure procurement, repairs, and maintenance are performed.
- Create and update Standard Operating Procedures to provide staff direction to meet goals
- Interface with County contacts to ensure resolutions are completed for Annual Report and Marketing Plan
- Coordinates and submits Destination Marketing Accreditation Program annual updates.
- Manages Emergency Preparedness Plan.
Professional history:
- Director of Group Sales, Sonoma County Tourism
- Director sales, Sonoma Wine Country Meetings
- Senior sales manager, Sonoma Mission Inn and Spa
- Sales/marketing manager, Crowne Plaza Foster City
- Executive kitchen manager and trainer, Chevy's Mexican Restaurants
- Bachelor’s of science, hotel administration University of Nevada, Las Vegas
- Associate of science, hotel and restaurant management City College of San Francisco
Professional Organizations:
Meeting Professionals International, Society Government Meeting Professionals, Hospitality Sales Marketing Association International, California Society of Association Executives, American Society of Association Executives, Professional Convention Management Association, and SITE.
Places I have traveled:
I’ve visited every state in the Continental United States and Hawaii, Canada, Mexico, Italy, and Western Mediterranean countries. Australia, New Zealand, Paris, Hong Kong, and Bali are on my wish list.
Deleyse Langdale, CTA
Position: Vice President, Global Tourism Development
Date Started with SCT: January 2013
SCT activities/responsibilities:
- Provide leadership, direction and resource stewardship to the Tourism Development division.
- Responsible for driving visitation to Sonoma County through developing programs and campaigns targeted at the domestic and international FIT and group leisure sectors including Tour Operators, Travel Agents, Receptive Operators, Wholesalers, Resellers and OTA’s.
- Utilizing an approach that embraces new thinking, innovative approaches to legacy markets and brings results-driven ideas for making an impact within emerging domestic and international markets, market segments and distribution channels.
- Strategic Planning and Execution
- Trade Show/Media Marketplace Representation
- Sonoma County Partner Relations
- Industry Partnership Development
- Trade Business Development
- International Representation Firm Management
Professional history:
- International Sales Director, Sonoma County Tourism
- Associate Director International Sales, California Academy of Sciences
- Regional Manager/Commercial Manager Virgin Holidays, vacation division of Virgin Atlantic Airways
Places I have traveled:
- 3 years backpacking around the world!
- I have traveled both personally & professionally across the world; favorite countries & places include New Zealand (lived there for a year), Austria (hiked for 7 days through the Alps) and San Juan Islands (kayaked with Whales)
Tina Luster, CTA
Position: Communications Manager
Date Started with SCT: Dec. 10, 2007
SCT activities/responsibilities:
- Manage communications for SCT: Primary writer/editor for company-level communications
- Editor of SCT publications: Monthly Tourism Update and Visitors Chronicle; blogs
- Write business-oriented press releases about the work SCT is doing
- Write travel-oriented press releases to entice visitors to discover Sonoma Country
- Create and maintain SCT’s communications strategy
- Write, edit, and project manage SCT’s annual report and marketing plan
- Assist the PR manager with journalist itineraries and article pitches, as needed
- Graphic design projects as needed
Professional history:
- Graphics designer, Napa Valley Register
- Communications coordinator, State Farm Insurance Companies
- Newspaper editor for arts and entertainment publication, Laughlin, Nev.
Places I have traveled:
“From sea to shining sea.” I’ve traveled through a lot of the country by train: California Zephyr from the Bay Area to Chicago; Empire Builder from Chicago to Seattle; Coast Starlight from Seattle to Los Angeles; Sunset Limited from Los Angeles to New Orleans. My husband and I have also traveled coast to coast in Canada by train. I’ve done a lot of traveling around the Southwest, Southeast, and West, explored the mid-Atlantic region, New England (a baseball game at the venerable Fenway Park in Boston!), and the Midwest (another baseball game at Chicago’s Wrigley Field - Go Cubs!); and Hawaii – the most relaxing vacation ever.
Devin McConnell, CTA
Position: Marketing Coordinator
Date Started with SCT: June 19, 2017
SCT activities/responsibilities:
The Marketing Coordinator is responsible for providing support to the marketing and communications team in the areas of partner relations, marketing material, public relations, and general marketing administration. Duties include:
- Database Management
- Distribution and Inventory
- Blog and Article Editing/Posting
Professional history:
- Graduate of San José State University (B.S. in Advertising)
- Demo Specialist (Santa Rosa) & Demo POD Leader (North Bay Region) for Whole Foods Market
- Board Member and Marketing Chair for Actors’ Theater For Children
- Production Assistant at the Institute of Reading Development
Places I have traveled:
I have visited Mexico and have spent time in most of the western United States. I have yet to experience much international travel, but when you live in a place as beautiful and diverse as Sonoma County, it’s difficult to find a reason to leave.
Todd O'Leary
Position: Vice President, Marketing & Communications
Date Started with SCT: October 20, 2018
SCT activities/responsibilities:
- Provide strategic direction and guidance on marketing, communications, public relations and community relations activities.
- Oversee development of annual marketing plan.
- Collaborate with marketing committee of the board to guide promotional and community relations-related activities.
- Brand stewardship for Sonoma County Tourism’s brand – Life Opens Up.
- Engage with community partners on tourism-related matters.
- Collaborate with Sales and Tourism Development teams, ensuring high levels of integration and brand consistency across all channels.
- Leverage brand and related destination attributes to promote Sonoma County as a compelling vacation and meetings destination.
Professional history:
- 20+ Years in the DMO Industry, including work at Visit Milwaukee and San Francisco Travel
- Worked for Midwest Airlines in Milwaukee
Places I have traveled:
41 of the 50 states (Goal is to get to all 50 by the time I’m 50); Extensively throughout the Caribbean; Ireland, New Zealand, French Polynesia, and Peru.
Lilly Owsley, CTA
Position: Sales and Services Coordinator
Date Started with SCT: Jun. 1, 2017
SCT activities/responsibilities:
- Providing administrative support to the National Sales Managers in their mission to promote Sonoma County’s lodging and attractions, activities, events on a national platform
- Working alongside the Meeting Sales and Events Manager on following wedding leads
Professional history:
Bachelor of Arts, Liberal Studies - San Jose State University. Minor in Art History and Visual Culture
Places I have traveled:
I’ve mostly stayed close to home in/around California. I grew up in Sebastopol and I’ve lived primarily in Santa Rosa, as well as spent a few years in both San Jose and Chico. I’ve vacationed in South Lake Tahoe, Las Vegas, and Hawaii (3 times!) The farthest I’ve ventured so far has been Twinsburg, Ohio (lived there for 1 year), and Edmonton Alberta, Canada. For our next grand adventure, my husband and I are looking at a cruise to Mexico.
Jennifer Richards
Position: Vice President, Sales
Date Started with SCT: June 1, 2018
SCT activities/responsibilities:
- Align the sales team’s objectives with Sonoma County Tourism’s business strategy through active participation in strategic planning, sales strategy development, sales resource planning, and budgeting.
- Determine effective sales group design, including sales job roles, sales channel design, and sales resource deployment.
- Set assigned targets for aggressive program Return-On-Investment and other applicable key financial performance objectives
- Lead learning and development initiatives impacting the sales team and provide stewardship of sales and sales management talent.
- Represent Sonoma County Tourism at travel trade shows that align with identified market segments.
- Prepare for and run the Group Business Development Committee meetings comprised of Sonoma County Tourism board members and leaders from the community, integrating staff and other community sales professionals as appropriate.
- Participate in national organizations including attendance at conventions, speaking engagements and memberships in organizations that help position Sonoma County as a premier destination and Sonoma County Tourism as a leader in taking an innovative approach to the sales function.
Professional history:
- General Manager, Hyatt Regency Sonoma Wine Country
- General Manager, Hilton Indianapolis North
- General Manager, Le Meridien Dallas by the Galleria
- Director of Operations, Sheraton Music City
- Director of Operations, Hilton Long Beach
- Assistant Director Catering & Convention Services, Westin Century Plaza & St. Regis LA
Places I have traveled:
I have been very fortunate to visit many wonderful destinations including the Cayman Islands, St. Thomas, St. John, Bahamas, Jamaica, St. Maarten BVI, Virgin Gorda, Tortola, Mexico and many of the wonderful states here in the US.
Nicole Shimizu, CTA
Position: Office Coordinator/Receptionist
Date Started with SCT: October 15, 2018
SCT activities/responsibilities:
- Support services for Sonoma County Tourism and Sonoma County Vintners
- Execute fundamental day-to-day office operations
- Provide customer service to tourist and county organizations
Professional history
- 21-year employee in the Department of Surgery at Santa Rosa Memorial Hospital
- United Airlines Flight Attendant
- Previous Board Member at Easter Seals
- Volunteer with Food-For-Thought, CASA, Special Olympics, North Bay Stage Company, many Food & Wine events and Garden Tours throughout Sonoma County
Places I have traveled:
Kenya, Switzerland, England, China, Italy, Germany, Bermuda, France, Canada, Taiwan, Australia, Mexico, Hawaii, Costa Rica, Japan, many Islands throughout the Caribbean, Korea, and most states in the United States. My favorite destination: Heading home to Sonoma County post travels.
Beth Snow, CTA
Position: Marketing Manager
Date Started with SCT: July 21, 2008
SCT activities/responsibilities:
- Manage partner information that is used for marketing programs (seasonal promotions, visitor guide, map, websites, and social media) and for sales efforts in meetings, tour and travel and weddings.
- Develop collaborative marketing partnerships to increase brand awareness and promote Sonoma County as a destination.
- Work with partners in developing partnerships and community relations programs to support local business marketing goals.
Professional history:
- Sonoma County Farm Trails – chair of the marketing committee; special projects manager, webmaster and marketing consultant
- John Ash, world-renowned chef, cookbook author and educator – Special Projects Manager, Webmaster and Marketing Consultant
- Apple Creek Design Studios – co-founder of full service web design company specializing in the food and wine industry within Sonoma County.
- Board member of Sonoma County Farm Trails (2006-2008)
- Board member of Stewards of the Coast and Redwoods (2013-2015)
Places I have traveled:
I’m a Colorado mountain girl (at heart), who ventured further west. Since I’ve been in Sonoma County, I have been to Hawaii several times, and many places throughout California. Within the U.S. I have visited all the western states as well as the great cities of Portland, Ore., Seattle, Los Angeles, New York, Chicago, and New Orleans (I’m determined to return for Jazz Fest!). Outside of the U.S., I've been to Finland in the summer, an unforgettable trip and I want to return for their winter. Other memorable places travelled to include Yellowstone, Yosemite, and Grand Canyon National Parks.
Susan Takano, CTA
Position: Tourism Development Manager
Date Started with SCT: Jan. 30, 2017
SCT activities/responsibilities:
Promoting Sonoma County as an overnight destination to tour operators, travel producers, receptive operators, travel agents and some consumer activity in the international marketplace.
Professional history:
Bachelor of Arts, Art Studio – University of California, Davis
Places I have traveled:
Born and raised in Sonoma County, I have also lived in various cities in California — including Sacramento, Davis, Berkeley, and San Diego. I’ve traveled extensively on the East and West coasts of the U.S. — and have hopped over to Hawaii — but have so many more places yet to visit! As a university freshman, I had the good fortune of studying abroad in Kyoto, Japan, for a language and culture immersion program during my spring quarter. After university, I traveled with friends to Spain, Italy, and France (I hope to include many more countries on my next tour abroad.) My most frequented foreign excursion was cycling over the border from San Diego, California, to Tijuana, Mexico, and its adjacent cities — I ventured countless times!
Kristin Treiber, CTA
Position: Marketing Operations Manager
Date Started with SCT: Jan. 27, 2014
SCT activities/responsibilities:
- Coordinate monthly Partner Information Presentations
- Oversee distribution of visitor guides and maps requested by guests & partners
- Support the PR & Marketing Team with shipping and collateral for tradeshows & events
- Coordinate ordering and shipping of marketing collateral, including working with vendors to facilitate merchandising needs
- Support local events sponsored by SCT, such as the annual public meeting & Board retreat
- Schedule travel and meetings for Chief Marketing Officer
- Schedule & arrange team meetings, site tours and events
- Maintain travel calendar
Professional history:
- Film & Television Industry – Chicago, San Francisco, Los Angeles
- The Office of George Gund III - San Francisco, CA
- San Francisco Film Commission - San Francisco, CA
- Graduate of University of Colorado, Boulder (B.A. Film)
Places I have traveled:
Throughout much of the United States including five of the eight Hawaiian Islands, Mexico, US and British Virgin Islands, Bermuda, Cuba, England, Scotland, Italy, Spain, Germany, Turkey, China
Birgitt Vaughan, CTA
Position: Director of Global Media Relations
Date Started with SCT: Aug. 2011
SCT activities/responsibilities:
- Promote Sonoma County as a destination to travel media
- Deskside visits to target media markets to promote Sonoma County as a destination
- Assist incoming media with itineraries and story ideas
- Track and analyze media stories about Sonoma County
Professional history:
- California Travel and Tourism Commission Contractor
- Kleber PR Network (Germany) – Account Director California and Tasmania
- DERTour (Germany) – Product Manager North America
- Aeroworld Fernreisen (Germany) – Product Manager Caribbean
Professional Organizations:
Public Relations Society of America
Places I have traveled:
Coming from Germany, it is kind of a natural to start travelling around Europe. Beside of traveling all over Europe, I have been to Nepal, Hong Kong, Australia, South Africa, South America, North America, and many Caribbean Islands. I feel lucky to have travelled to places in five continents, but there are still so many more places I would like to explore.
Claudia Vecchio
Position: President and CEO
Date Started with SCT: Nov. 2017
SCT activities/responsibilities:
- Responsible for creating and executing the organization’s strategic plan, which will lead the organization for the next several years: "A robust economy for Sonoma County businesses and residents amplified by results-driven tourism planning and marketing"
- Lead Sonoma County Tourism’s dynamic team of professionals in sales, marketing, communications, and administration with the core values: Service centered, collaborative, innovative, accountable, and strategic.
- Be involved with industry and trade associations to carry SCT’s message.
Professional history:
Claudia Vecchio brings more than 25 years in the destination and consumer marketing arena to her post as President/CEO of Sonoma County Tourism.
- Director of the Nevada Department of Tourism and Cultural Affairs
- Lead the Ohio Division of Tourism and oversaw the Branson/Lakes Area Chamber of Commerce and Convention and Visitors Bureau rebranding program designed to reach a new generation and evolving demographic of travelers.
- Within the public relations agency arena, Claudia has promoted major travel and consumer brands such as Norwegian Cruise Line, Taco Bell, Frito Lay, the Puerto Rico Tourism Company, Illinois tourism, and the Smithsonian Institution.
- In 2015, Claudia was named among the Top 25 Extraordinary Minds in Marketing by the Hospitality, Sales & Marketing Association International and was presented the J. Desmond Slattery award for Marketer of the Year by the Travel and Tourism Research Association.
- Her campaigns have been recognized by the U.S. Travel Association with an Odyssey Award for the Best State Tourism Office Public Relations Program and by the Public Relations Society of America as a Silver Anvil Winner for the agency’s innovative outreach to Millennial travelers.
- Claudia has served on the Executive Committee of the U.S. Travel Association and on the national boards for the Public Relations Society of America and the Travel and Tourism Research Association.
Places I have traveled:
I’ve had the great fortune to visit a number of destinations across the county and around the world. I’ve been to almost all 50 states, with the exception of Alaska. I’ve also traveled to China, Australia, New Zealand, western Europe, and South America for work-related trips. My personal travels include Europe, Mexico, Canada, and Central America. Still many places I have yet to visit!